Service Management Concept
Customized Service Management for your company.
The principles of IT Service Management (ITSM) are universal, but their effective implementation requires an individual approach. Thanks to our professional competence, industry experience and methodological expertise, we develop a tailor-made concept for your company. This customized ITSM framework helps you to sustainably improve service quality and react flexibly to changes. With a variety of proven implementation strategies, we adapt our solutions to your specific requirements.
Service Management Concept
Advantage 1:
Expertise - in-depth specialist knowledge and proven best practices for content and methodological excellence
Advantage 2:
Flexibility - Customized solutions that are precisely tailored to the needs of your company
Advantage 3:
Verification - Ensuring compliance with organizational obligations through documented implementation
Our Service Management concepts are suitable for companies of all types.
By using standardized tools, we enable an efficient and practical IT service management organization (ITSM) in small and medium-sized enterprises (SMEs) - with minimum personnel effort and maximum cost efficiency. Benefit from our comprehensive expertise and integrate IT service and security concepts in a holistic approach in accordance with ISO 20000-1.
Many service providers and suppliers are under pressure to implement a functioning and documented IT service management system (ITSM) in accordance with ISO 20000-1 - whether due to direct requirements or competition. This serves as proof of responsible and high-quality handling of their IT services, regardless of whether they are IT service providers or other service-oriented companies.
Based on your individual starting position, we develop an implementation concept for your IT service management system (ITSM) that is based on proven best practices and the requirements of ISO 20000-1. We then create a tailor-made project plan for the introduction or optimization of your ITSM to ensure sustainable service quality and efficiency.
Small and medium-sized companies
Service providers/suppliers
Use our expertise for your Service Management Concept!
Only suitable solutions can be successful
Successful solutions must meet both the specific requirements, such as laws and standards, and the individual circumstances of your company. We understand that business processes vary greatly and that measures to improve quality management must therefore be adapted accordingly. Otherwise, both the effectiveness of the measures and the acceptance by those involved could be impaired. In our advice, we therefore take a variety of factors into account.
Successful IT Service Management (ITSM) solutions must meet both specific requirements, such as laws and standards (e.g., ISO 20000-1), and the unique circumstances of your company. Since business processes vary widely, ITSM optimization measures must be specifically adapted. Otherwise, both the effectiveness and acceptance of the measures could be compromised. Our consulting services therefore consider a variety of factors to develop a practical and sustainable ITSM concept.
IT service providers, automotive suppliers, and universities—to name just a few examples—each have unique business processes and specific employee requirements. These differences require tailored approaches to establish an effective and standards-compliant IT Service Management (ITSM) system.
Laws and standards such as ISO 20000-1 set different requirements and priorities. Market requirements and customer needs also vary depending on the industry. We systematically integrate these specific frameworks into our strategy to develop a customized and effective IT Service Management (ITSM) system for your company.
(external) requirements
Industry focus
Your goals and wishes
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