Service Management Concept

Clear processes for strong services.

Tailor-made service management for your company

The principles of ITSM are universal, but their implementation requires an individual approach. With our professional competence, industry experience and methodological expertise, we develop a tailor-made ITSM framework that sustainably improves service quality and creates flexibility in the face of change. Using proven implementation strategies, we tailor our solutions specifically to your requirements.

Service Management Concept

Advantage 1:

Expertise – In-depth specialist knowledge and proven best practices for methodological excellence.

Advantage 2:

Flexibility – Tailor-made solutions, precisely tailored to the needs of your company.

Advantage 3:

Verification – Fulfilment of organisational obligations through clear, documented implementation and sustainable security.

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Our service management concepts are suitable for companies of all kinds.

Using standardised tools, we create an efficient and practical ITSM organisation for SMEs – with minimal personnel expenditure and maximum cost efficiency. Benefit from our expertise and integrate IT service and security concepts into a holistic approach in accordance with ISO/IEC 20000-1, which also has a lasting effect.

Many service providers and suppliers are under pressure to implement a functioning and documented ITSM system in accordance with ISO/IEC 20000-1 – whether due to customer requirements or competition. This enables them to demonstrate responsible and high-quality handling of IT services – a clear advantage for service-oriented companies with a view to sustainability and future viability.

Based on your individual situation, we develop an implementation concept for your ITSM, supported by best practices and ISO/IEC 20000-1. This is followed by a tailor-made project plan for introduction or optimisation – for sustainable service quality and maximum efficiency.

Small and medium-sized enterprises

Service providers/suppliers

Take advantage of our expertise for your Service Management concept!

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Only suitable solutions can be successful

Successful ITSM solutions must take into account both laws and standards (e.g. ISO/IEC 20000-1) and the individual circumstances of your company. Since business processes vary greatly, we tailor optimisation measures specifically to ensure effectiveness, acceptance and a practical, sustainable ITSM concept.

Laws and standards such as ISO/IEC 20000-1 have different requirements and focal points. Competitive expectations and customer needs also vary. These framework conditions – including industry and corporate goals – are incorporated into our implementation strategy.

Whether IT service providers, automotive suppliers or universities – every organisation has its own processes and requirements. These differences require tailor-made approaches in order to establish effective, standard-compliant and sustainable ITSM.

Laws and standards such as ISO/IEC 20000-1 set different requirements and priorities. Market requirements and customer needs also vary depending on the industry. We integrate these specifically into our strategy in order to develop a customised ITSM.