IT Service Management
Comprehensive ITSM consulting for your company
As the demands on IT services increase, so does the need to manage quality and efficiency professionally. The ISO/IEC 20000 standard provides an internationally recognized standard for structured IT Service Management (ITSM).
A certified ITSM system is essential for minimizing risks and reacting flexibly to new challenges. It ensures that all service processes are optimally coordinated and continuously improved - in line with the requirements of ISO/IEC 20000.
Unique selling point 1:
Tailor-made solutions that fit seamlessly into your IT organization and meet the requirements of ISO/IEC 20000.
Unique selling point 2:
Optimization of IT service processes through the use of proven methods and modern technologies.
Unique selling point 3:
From the initial analysis to implementation and certification in accordance with ISO/IEC 20000, we are at your side as a long-term partner.
IT Service Management consulting
As a specialized management consultancy for IT Service Management, we support you in optimizing your IT service processes and meeting ISO/IEC 20000 standard requirements. Our aim is to sustainably improve your service quality and ensure efficient IT Service Management.
Our IT Service Management services
IT Service Manager
The IT Service Manager plays a central role in successful ITSM in accordance with ISO/IEC 20000. We offer flexible support: either as an external ITSM representative or through targeted consulting and training for your internal representative. In this way, we optimize your IT Service Management sustainably and ensure continuous service quality.
Our services include customized IT Service Management consulting in accordance with ISO/IEC 20000, from initial concept development and implementation through to regular audits and optimization of your ITSM system. With practical solutions, we accompany you through all phases in order to anchor efficient and standard-compliant IT Service Management in your company.
Organisation of an ITSM
A holistic IT Service Management system is essential for future-oriented companies. It must take into account technical, organizational and personnel factors in equal measure. We offer you flexible support: we can either take over the entire design and implementation of your ITSM system as a complete solution or provide you with advice and support in developing it independently. Regardless of your choice, you benefit from our extensive experience, which ensures efficient and standard-compliant IT Service Management in your company.
Service Management Concept
ITSM-Audit
Certification preparation
We design modern, verifiable IT Service Management systems and prepare you expertly for external audits in accordance with ISO/IEC 20000. Our expert knowledge ensures that your IT service processes meet the highest requirements and are continuously optimized.
Our IT Service Management consulting covers all aspects of the ISO/IEC 20000 audit process. We carry out preparatory service analyses and interactive training, support you with regular service reviews and act as independent external auditors. Our holistic service portfolio ensures that your IT Service Management system is optimized at every stage of development. In this way, we ensure that your IT services continuously meet the highest standards and are sustainably improved.
IT Service Management: Step by step to the right offer
We recognize the uniqueness of each company and develop tailor-made IT Service Management systems according to best practice standards. Contact us today to find out how we can optimally support your company with customized ITSM concepts.
We contact you promptly to understand your specific IT Service Management objectives - whether it's an ISO/IEC 20000 certification, an industry-specific audit or the optimization of your IT service processes. Our focus is on selecting the services from our diverse offering that best fit your ITSM goals, industry requirements and budget.
After analyzing your needs, we will promptly prepare a tailor-made offer for you. We will arrange a flexible appointment - even at your premises. We will introduce our company, our methods and our team. Together we will discuss the services we offer and, if necessary, adapt them to your specific IT Service Management requirements.
Once the order has been placed, our IT Service Management experts work with you to plan the first steps. Our qualified consulting team will provide you with comprehensive support within the agreed framework. We always take into account the requirements of ISO/IEC 20000 as well as your specific corporate culture and objectives in order to develop customized ITSM solutions.
Specific initial consultation
Needs analysis
Individual offer
Consulting start
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Why you should rely on professional IT Service Management
You recognize potential weaknesses in your IT Service Management before they can lead to major problems.
With targeted strategies, you can effectively and proactively rectify identified deficiencies.
Your commitment to IT Service Management strengthens the trust of your customers and improves your service quality in the long term.
In the event of IT service problems, you are prepared and can act quickly and efficiently to minimize negative effects.
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