Service Management Audit

Auditing in Service Management

Targeted service improvement requires a thorough analysis. ITSM audits according to ISO/IEC 20000-1 are an essential tool for carrying out a precise as-is analysis and identifying optimization potential in your service processes. We evaluate and prioritize these findings in order to develop targeted measures for sustainable service quality.

Before the audit begins, we coordinate our approach closely with your management and relevant stakeholders to ensure that our methodology is optimally tailored to your specific requirements and business objectives.

ITSM Audit

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Audit-objective 1:

Transparency - identifying weak points and optimization potential in IT Service Management

Audit-objective 2:

Planning - develop and implement targeted measures to close identified gaps

Audit-objective 3:

Continuous improvement - Develop IT Service Management sustainably through regular adjustments and optimizations.

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Our comprehensive offer for the ITSM audit in your company

Accompanied current analysis

In a workshop, we analyze the current status of your IT Service Management (ITSM) using a proven checklist. As consultants, we moderate the assessment of identified gaps and the resulting discussions, drawing on our experience from various organizations. In this way, we ensure a well-founded review of relevant topics and a targeted optimization of your ITSM system.

We carry out regular re-audits to continuously review and optimize your IT Service Management System (ITSM). These take into account current regulatory changes as well as operational developments. Through this ongoing auditing, we ensure that your ITSM system is sustainably improved. On request, we can also prepare a trend analysis to identify long-term optimization potential.

Regular re-audits

Revision

Our regular audits and reviews ensure continuous improvement and documentation of your IT Service Management system (ITSM). We develop customized audit plans to evaluate various service processes at defined intervals. All results and ongoing measures are clearly presented and made available to you. This allows you to maintain an overview of the current status and further development of your IT Service Management at all times.

An audit is an essential part of setting up and continuously improving an IT Service Management System (ITSM). It provides you with a detailed overview of the effectiveness and conformity of the implemented service processes and provides valuable impetus for the optimization and further development of your ITSM.

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Increasing efficiency through proven methods

Successfully conducting audits requires taking various aspects into account. These include sound specialist knowledge, methodological skills and strong soft skills. Our experienced quality management consultants offer you comprehensive support in all of these areas.

Our consulting team is characterized by a high level of professional competence and many years of practical experience. You can rely on our in-depth expertise, especially in the area of ISO 9001.

Whether conducting surveys, moderating workshops or mediating in controversial discussions – you can trust that our projects are always implemented in a targeted and efficient manner.

We are aware that quality management and in particular the auditing of individual areas can sometimes be perceived as challenging. That is why we attach particular importance to communicating this important topic not only in an understandable way, but also in an inviting and motivating way. Our aim is to make the advantages and added value of quality management tangible and to inspire everyone involved to take a common path of continuous improvement.