Service Management Audit

Audit that makes service quality visible.

Auditing in Service Management

ITSM audits in accordance with ISO/IEC 20000-1 enable a precise analysis of the current situation, reveal potential for optimisation and create the basis for sustainable service quality. Before the audit, we coordinate our approach closely with management and stakeholders in order to tailor it optimally to your requirements and goals.

ITSM Audit

Audit objective 1:

Transparency – Identify weaknesses and potential for optimisation in ITSM.

Audit objective 2:

Planning – Develop and implement targeted measures to close identified gaps.

Audit objective 3:

Continuous improvement – Sustainably develop ITSM through regular adjustments and optimisations.

Improve your quality now

Our comprehensive range of services for the ITSM audit in your company

Accompanied actual analysis

In a workshop, we review your ITSM using a proven checklist. We moderate the assessment of gaps, encourage discussion and contribute our experience – for a thorough review and sustainable optimisation of your ITSM system.

We conduct regular re-audits to continuously optimise your ITSM system. These take regulatory changes and operational developments into account and ensure sustainable improvement. On request, we can create a trend analysis that highlights long-term potential.

Regular re-audits

Revision

Our regular reviews and coordination ensure the continuous improvement of your ITSM. We evaluate service processes at fixed intervals using tailor-made audit plans. Results and measures are clearly documented – for complete transparency.

An audit is central to the development and continuous improvement of your ITSM. It provides a clear overview of the effectiveness and compliance of service processes and provides impetus for the optimisation and sustainable further development of your system.

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Increasing efficiency through proven methods

Successful audits in ITSM require specialist knowledge, methodological expertise and strong communication and analytical skills. Our experienced ITSM consultants support you in all these areas – for greater quality, efficiency and sustainable optimisation of your service processes.

Our consulting team offers comprehensive expertise and many years of practical experience. You can rely on our expertise, particularly in the area of ISO/IEC 20000-1, to optimise your ITSM efficiently, sustainably and in line with standards.

Whether analysing service processes, moderating workshops or solving complex ITSM challenges, our projects are always implemented in a targeted, efficient manner and in accordance with ISO/IEC 20000-1, with a focus on sustainable results.

We know that IT service management and process auditing can seem challenging. That's why we convey content in a way that is understandable, practical and motivating. Our goal: to make the added value of structured ITSM tangible and to inspire everyone involved to strive for continuous improvement.