Organisation of an ITSM
Step-by-step ITSM implementation according to ISO 20000
An effective IT service management system (ITSM) is ideally built up step by step in accordance with ISO/IEC 20000-1. Our proven approach is based on recognized best practices and ensures a structured implementation that has proven itself in practice many times over.
The result is a customized ITSM that anchors service management as an integral part of your corporate culture. It is adapted to the specific requirements of your company and ensures that all relevant IT service processes are efficiently managed and continuously improved. This holistic approach ensures sustainable and reliable service quality.
ITSM structure
ITSM-Objective 1:
Increase customer satisfaction - Achieve higher customer satisfaction through continuous optimization of IT services and service quality
ITSM-Objective 2:
Improve process efficiency - Efficient design and optimization of IT service processes to increase productivity and reduce errors and costs
ITSM-Objective 3:
Continuous improvement - Establishment of an ongoing improvement process (CSI - Continual Service Improvement) to optimize the performance of IT service management in the long term.
Our offer for setting up your ITSM
Risk analysis
The basis for all decisions when setting up an IT service management system (ITSM) in accordance with ISO/IEC 20000-1 is your company's individual risk situation. We therefore first carry out a comprehensive risk analysis in which we identify and document relevant service-oriented processes, potential risks and their effects. In this way, we ensure that your ITSM is tailored to your specific requirements and challenges.
A detailed catalog of measures is then drawn up, specifying which measures are required, who is responsible and by when implementation should take place. Specific measures are defined in order to achieve the ITSM objectives set in accordance with ISO/IEC 20000-1 - always taking into account the appropriateness and feasibility in the corporate context.
Our IT service management handbook forms the ideal basis for creating a structured set of rules for all organizational and procedural issues in your company. Based on proven best practices and the requirements of ISO/IEC 20000-1, it has a modular structure and can be flexibly adapted to the specific needs of your organization.
Once the risks have been identified, it is up to top management to define a suitable IT service management strategy in accordance with ISO/IEC 20000-1. This strategy must then be substantiated by clear, measurable objectives in order to ensure effective implementation and control of the ITSM system.
Quality Management Guide
Planning of measures
Strategy definition
Implementing the PDCA cycle (Plan-Do-Check-Act) in your company creates a powerful and efficient IT service management system (ITSM). This ensures that service processes are continuously monitored, optimized and adapted to new requirements, guaranteeing a sustainable improvement in service quality.
It is essential to regularly check whether the identified risk situation and the defined ITSM objectives are still up to date. It is also necessary to check whether the planned measures have been implemented correctly and have achieved the desired service improvements. The resulting findings are incorporated into the continuous improvement process (CSI) in order to optimize service quality in the long term.
Status-quo
By surveying the status quo, weaknesses in your IT service management are identified. The requirements of ISO/IEC 20000-1 and relevant regulations are used to assess service quality and compliance. Based on the results of the analysis, a targeted catalog of measures can be developed to systematically close existing gaps and continuously optimize ITSM.
Continuous control
PDCA-Cycle
Use ITSM expertise - ensure quality professionally
Use proven IT service management methods in accordance with ISO/IEC 20000-1 to reduce risks and create synergies. As experienced experts, we provide you with practical, targeted and comprehensible support in optimizing your service processes.
Over the past ten years, we have proven ourselves to be a trustworthy partner for companies in the introduction of IT service management systems in accordance with ISO/IEC 20000-1. These many years of experience have provided us with a valuable treasure trove of best practices, which we use to develop and successfully implement practical and efficient solutions.
Our team combines comprehensive expertise in IT service management and develops tailor-made, practical solutions in accordance with ISO/IEC 20000-1. With CertifyNow, you have a specialized partner at your side who will provide you with targeted support in optimizing and certifying your ITSM system.
For the successful implementation of IT service management projects in accordance with ISO/IEC 20000-1, we not only have comprehensive specialist knowledge, but also sound methodological expertise. All phases of setting up an IT service management system (ITSM) are carefully coordinated so that the entire process remains structured, efficient and transparent for all parties involved.
Best Practice
Expertise
Methodological ability
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