Certification preparation
ISO 20000-1 – Experience leads to successful certification
Implementing an IT Service Management (ITSM) system according to ISO 20000-1 is a challenging task for companies. The subsequent certification process can prove even more complex, requiring specific expertise and extensive experience. The final steps toward successful certification are often resource-intensive and challenging.
Right at the beginning of the process, the key question arises: Is ISO 20000-1 the right standard for my company? We provide comprehensive support – from the initial decision-making process through the step-by-step implementation of the ITSM system, conducting internal audits, and professional support for external certification audits.
Certification as a seal of quality
Benefit 1:
Trust – strengthening the image among customers, partners and investors through demonstrably high service quality
Benefit 2:
Competitive advantage – The certificate proves your professional IT service management and serves as an effective quality feature
Benefit 3:
Focus – Raising awareness and motivating employees through targeted engagement with service quality and continuous improvement
Our certification preparation services
We support you throughout the entire process of implementing an IT Service Management (ITSM) system according to ISO 20000-1 – from goal definition and assessment to project and measure planning, implementation, and documentation. A structured and coordinated approach is essential to ensure high levels of acceptance across all relevant areas.
We have a modular, ISO 20000-1-compliant sample ITSM manual that can be flexibly adapted to your company's specific requirements. In addition, we offer a variety of proven sample concepts and guidelines. We use these resources specifically in our consulting services to optimize and streamline the implementation process. We are happy to provide these materials upon request.
Based on your specific situation, we develop a customized implementation concept based on proven best practices in IT Service Management (ITSM). We then create a structured project plan for the implementation or optimization of your ITSM system in accordance with ISO 20000-1 to ensure sustainable service quality and efficiency.
Organisation of an ITSM
Sample concepts
Support during certification
Conducting an internal audit
During an internal audit according to ISO 20000-1, the effectiveness of IT service management processes, measures, and controls is systematically reviewed. This includes analyzing documentation, evaluating service processes, interviewing employees, and conducting targeted tests. Our experienced experts bring the necessary expertise and ensure an efficient and structured audit process through a proven methodology.
Technical expertise in IT Service Management (ITSM) and the requirements of ISO 20000-1, as well as professional interaction with auditors and their findings (deviations from the standard), are essential for a successful certification process. Thanks to our extensive experience in supporting numerous successful certifications, we provide targeted support in the preparation, implementation, and follow-up of the audit.
Experience leads to master certification
A certification project requires extensive experience to be carried out successfully and efficiently. CertifyNow has the necessary expertise at many levels to optimally implement your project.
Our team undergoes regular internal and external training, and a continuous exchange of experience is a matter of course. This also includes dialogue with experts from related fields, such as service management.
From status quo analyses to project planning: For more than a decade, we have been successfully implementing service management systems and supporting numerous projects through to certification. We rely on proven procedures and methods.
Certifying a service management system requires not only technical expertise and project experience in setting up an ITSM. Supporting the certification process offers additional, invaluable added value. Preparation for the external audit and dealing with the auditors are particularly crucial factors for successful certification.
(external) requirements
Industry focus
Your goals and wishes
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