IT Service Manager
Your partner for stable and efficient services.
It is becoming increasingly important for companies to appoint an IT Service Manager to ensure service quality
It is becoming increasingly important for companies to appoint an IT service manager to ensure service quality.
External IT Service Manager
Success factor 1:
Expertise – Faster and more efficient ITSM implementation by experienced specialists.
Success factor 2:
Credibility – External ITSM experts ensure greater acceptance of important issues.
Success factor 3:
Focus – Independent of day-to-day business, external experts concentrate fully on optimising your ITSM.
Our services as an external IT Service Manager
Structure of ITSM
Our external IT Service Manager supports your company in setting up and designing an ITSM system in accordance with ISO/IEC 20000. With a specialised expert covering all facets of IT service management, we ensure the success of your project while promoting sustainable, resource-efficient processes.
We accompany you throughout your certification project and support you in successfully mastering all challenges. With many years of experience in IT service management (ITSM), we offer expertise and sustainable, practical solutions for smooth ISO/IEC 20000 certification.
Our coaching includes temporarily taking on tasks in ITSM projects and in operational IT service management. We contribute our expertise and act as an external partner to work with you to develop effective, sustainable solutions.
Our experienced consultants support the continuous improvement of your IT service management system (ITSM). Through regular reviews and audits, we ensure correct implementation, achieve defined service goals and promote sustainable optimisation.
Coaching
Support during certification
Review of implementation
Call on us as your team of experts!
An IT service manager combines expertise in IT service management (ITSM) with in-depth knowledge of ISO/IEC 20000 and strong communication skills. By implementing, monitoring and optimising the ITSM system, they promote continuous, sustainable improvement and strengthen service quality throughout the company.
What distinguishes an IT Service Manager?
More practical relevance and comprehensibility thanks to experienced experts
Good ITSM solutions are impressive not only because of their technical accuracy, but also because of their practical implementation and clear communication. As experienced IT service management experts, we support you with pragmatic and sustainable approaches that are competent and comprehensible.
Our focus is on understanding our customers' requirements and expectations precisely and fulfilling them in the best possible way. In this way, we improve service quality, increase customer satisfaction and promote sustainable, long-term business relationships.
Our experienced IT service managers view your company as a network of interconnected IT service processes. Through targeted planning, control and monitoring, we ensure consistent, high-quality and sustainable services.
A key feature of IT service management is the continuous optimisation of service processes and performance. We ensure this through regular reviews, targeted feedback and the implementation of sustainable improvement measures.
Solution-oriented
Process-oriented approach
Continuous improvement
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