IT Service Management
Services that run efficiently and securely.
Comprehensive ITSM consulting for your company
With increasing demands on IT services, structured IT service management in accordance with ISO/IEC 20000 is becoming indispensable. It ensures efficient, sustainable and CO₂-conscious processes that are continuously improved and optimally coordinated.
Unique selling point 1:
Customised solutions for your IT organisation in accordance with ISO/IEC 20000
Unique selling point 2:
Efficient process optimisation using proven methods and technologies
Unique selling point 3:
Support from analysis to certification – your partner for ITSM
Consulting in IT Service Management
Our IT Service Management services
IT Service Manager
The IT Service Manager is crucial for successful ITSM in accordance with ISO/IEC 20000. We provide flexible support – as an external manager or through consulting and training – thereby ensuring sustainable service quality.
We offer tailor-made IT service management consulting in accordance with ISO/IEC 20000 – from conception and implementation to audits. With practical solutions, we establish efficient, standard-compliant and sustainable ITSM in your company.
Establishing an ITSM
A comprehensive IT service management system is essential for forward-thinking companies. Whether as a complete solution or advisory support, we contribute our experience to establish efficient, compliant and sustainable ITSM in your company.
Service Management Concept
ITSM-Audit
Preparation for certification
We develop modern IT service management systems and professionally prepare you for audits in accordance with ISO/IEC 20000. This enables us to ensure the highest service quality, continuous optimisation and sustainable processes.
Our IT service management consulting covers the entire audit process in accordance with ISO/IEC 20000 – from service analyses and training to reviews and external audits. This ensures that your ITSM system is developed efficiently, in compliance with standards and in a sustainable manner.
IT Service Management: step by step to the right offer
Every company is unique – that's why we develop tailor-made ITSM systems in accordance with ISO/IEC 20000 best practices. Contact us to make your IT service management efficient, individual and sustainable.
We will contact you promptly to understand your ITSM goals – whether ISO/IEC 20000 certification, industry-specific audit or process optimisation. Together, we will select the appropriate services tailored to your requirements and budget.
After analysing your requirements, you will quickly receive a tailor-made quote. At a flexible appointment – on site if desired – we will introduce our team and our methods and tailor our services to your IT service management.
Once you have placed your order, our IT service management experts will work with you to plan the first steps. We develop tailor-made ITSM solutions that take into account both the ISO/IEC 20000 requirements and your corporate culture and goals.
Specific initial consultation
Needs Assessment
Personalised Quote
Start of consultation
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Why you should rely on professional IT Service Management
Recognise weaknesses – identify risks in the ITSM system before problems arise.
Implement strategies – remedy deficiencies in a targeted, effective and proactive manner.
Strengthen trust – higher service quality and sustainable customer satisfaction.
Overcome crises – act quickly and efficiently in an emergency to minimise the impact.
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