Certification Preparation

ISO 20000-1 – Experience leads to successful certification

The introduction of ITSM in accordance with ISO/IEC 20000-1 is complex and requires expertise, experience and resources. Right from the start, the question arises: Is ISO/IEC 20000-1 the right standard for my company?

We support you from the decision on implementation and internal audits to certification – for an efficient and sustainable result.

Certification as a seal of quality

Benefit 1:

Trust – Strengthens your image through high service quality.

Benefit 2:

Competitive advantage – The certificate as a strong quality feature.

Benefit 3:

Focus – Motivate employees to improve service quality.

Our certification preparation services

We support you in implementing ITSM in accordance with ISO/IEC 20000-1 – from objectives to assessment, planning and implementation to documentation. Our structured approach ensures acceptance and sustainable integration in all areas.

We offer a modular ITSM manual in accordance with ISO/IEC 20000-1 that can be flexibly adapted to your requirements. Supplemented by sample concepts and regulations, we optimise the implementation process – efficiently and sustainably. We will be happy to provide you with these materials on request.

Based on your initial situation, we develop an implementation concept based on proven best practices in ITSM. This is followed by a project plan in accordance with ISO/IEC 20000-1 – for efficient processes and sustainable service quality.

Establishing an ITSM

Sample concepts

Support during certification

Conducting an internal audit

An internal audit in accordance with ISO/IEC 20000-1 systematically reviews processes, measures and controls. This includes document analysis, service evaluation, interviews and tests. Our experts use proven methodologies to ensure an efficient, structured and sustainable audit process.

Technical expertise in ITSM and ISO 20000-1, as well as professional interaction with auditors and findings, are crucial for successful certification. With our experience from numerous projects, we support you in preparation, implementation and follow-up – for an efficient and sustainable process.

Be prepared for your certification.

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Experience leads to masterful certification

A certification project requires experience to implement it successfully and efficiently. CertifyNow has the necessary expertise at all levels – for optimal and sustainable implementation.

Our team regularly participates in training courses and engages in a continuous exchange of experiences – including with experts from related fields such as service management. This ensures that we remain up to date with the latest knowledge and can provide sustainable advice.

From status quo analyses to project planning: we have been successfully implementing service management systems and supporting projects through to certification for over 10 years – using proven methods to achieve efficient and sustainable results.

Certifying a service management system requires more than just expertise and experience. Preparing for the external audit and dealing professionally with auditors are particularly crucial – and create added value for successful certification.

(external) requirements

Industry focus

Your goals and wishes