Establishing an ITSM

Structure for services that work.

Step-by-step ITSM implementation according to ISO 20000

An effective IT service management system (ITSM) is ideally set up step by step in accordance with ISO/IEC 20000-1. Our best practice approach establishes a tailor-made system that anchors ITSM in your culture, efficiently controls processes and ensures sustainable service quality.

ITSM Structure

ITSM Goal 1:

Customer satisfaction – Optimise IT services and service quality to increase satisfaction.

ITSM Goal 2:

Process efficiency – Improve IT service processes to increase productivity and reduce errors and costs.

ITSM Goal 3:

Continuous improvement – Introduce CSI to optimise ITSM performance in the long term.

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Our offer for setting up your ITSM

Risk Assessment

The basis of every ITSM according to ISO/IEC 20000-1 is the individual risk assessment of your company. A comprehensive risk analysis identifies processes, risks and impacts so that your ITSM is specifically tailored to your requirements – and can be designed to be resilient and sustainable at the same time.

A detailed catalogue of measures specifies the steps, responsibilities and deadlines required. This ensures that the ITSM objectives in accordance with ISO/IEC 20000-1 are achieved in a targeted manner – taking into account feasibility, efficiency and sustainable benefits for the company.

Our ITSM manual in accordance with ISO/IEC 20000-1 provides a clear structure for organisation and processes. It is modular, flexibly adaptable and supports efficient and sustainable services.

Following the risk assessment, top management develops an ITSM strategy in accordance with ISO/IEC 20000-1. Clear, measurable objectives ensure effective implementation and control – with a view to efficiency, responsibility and sustainable development.

Service Management manual

Action planning

Strategy formulation

Implementing the PDCA cycle (Plan-Do-Check-Act) creates a powerful and efficient ITSM. Service processes are continuously monitored, optimised and adapted to new requirements – for a lasting and sustainable improvement in service quality.

Regular reviews ensure that the risk profile and ITSM objectives remain up to date. They also check whether measures have been implemented and service improvements achieved. The results are incorporated into the continuous improvement process (CSI) – for consistently high service quality and sustainable optimisation.

Status-quo

The analysis of the status quo reveals weaknesses in ITSM. ISO/IEC 20000-1 and relevant regulations are used for the assessment. Based on this, a catalogue of measures is created that closes gaps, improves service quality and enables sustainable optimisation.

Continuous monitoring

PDCA-Cycle

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Leverage ITSM expertise – ensure professional quality

Utilise proven IT service management methods in accordance with ISO/IEC 20000-1 to reduce risks and create synergies. Our experts provide practical, targeted and comprehensible support – for optimised and sustainable service processes.

For over 10 years, we have been a trusted partner for companies implementing IT service management systems in accordance with ISO/IEC 20000-1. This experience provides us with valuable best practices that we use to develop and implement practical, efficient solutions.

Our team combines comprehensive expertise in IT service management and develops tailor-made, practical solutions in accordance with ISO/IEC 20000-1. With CertifyNow, you have a specialised partner who supports you in optimisation, certification and sustainable further development.

We bring comprehensive expertise and strong methodological skills to the successful implementation of ITSM projects in accordance with ISO/IEC 20000-1. All phases of setting up an IT service management system are clearly coordinated – for a structured, efficient and transparent process.