IT Services.
Structured Control.
A practical guide for organizations establishing, advancing, or preparing a Service Management System for ISO/IEC 20000-1 certification.
Download whitepaper ↓20000-1 Practical Guide IT Service Management
What you will find in the whitepaper.
SMS & Context
Understand the Service Management System, Scope, Organization, and Relevant Requirements.
Service Governance
Clearly Define Roles, Responsibilities, and Control Mechanisms.
Service Processes
Establish and Interconnect Service Management Processes in a Structured Way.
KPIs & Service Objectives
Make Service Performance Measurable and Effectively Utilize Results for Decision-Making.
Internal Audits
Audit Processes and the Service Management System for Conformity and Effectiveness.
Improvement
Manage Findings, Nonconformities, and Service Improvements in a Structured and Sustainable Manner.
For Professionals with Service Responsibility.
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